Shipping and return

Shipping

Gruppo Ancona Srl company delivers the products by courier within 24/72 hours from the order confirmation of the customer , depending on the products availability . The delivery times are indicative and are not binding on Gruppo Ancona S.r.l. company. At all events  the delivery times will not exceed 40 days from receipt of the email confirmation of the customer order. No responsibility can be attributed to Gruppo Ancona S.r.l. company if the carrying out of the order or its delivery is late.

The products delivery is by SDA or GLS couriers.

Per ogni ordine effettuato sul Sito, Gruppo Ancona S.r.l. emette un documento accompagnatorio del materiale spedito. Per l’emissione della fattura o di altro documento fiscale, fanno fede le informazioni fornite dal Cliente all'atto dell'ordine. Dopo l’emissione della fattura o di altro documento fiscale non sarà possibile effettuare variazioni degli stessi.

When the customer places an order, Gruppo Ancona srl company issues a delivery note. For the issuance of the invoice or other tax document Gruppo Ancona srl company will use the informations provided by the customer at time of order. After the issue of the invoice or other tax document will not be possible variations of the same.

The shipping costs are borne by the Customer and are clearly indicated during the order process. Nothing is more due by the customer in total order. The terms and shipping costs depend on the size and weight of the package. The shipping costs in Italy are as follows :

- For goods weighing up to 3 kg the cost is € 5.90

- For goods weighing up to 10 kg the cost is € 8.90

- For goods weighing up to 20 kg the cost is € 10.90

- For goods weighing up to 30 kg the cost is € 12.90

- For goods weighing up to 50 kg the cost is € 18.90

- For goods weighing up to 75 kg the cost is € 24.90

- For goods weighing up to 100 kg the cost is € 30.90

These brackets refer to standard size products in single package .

For parcels weighing more than 100 kg the rate is 30,90 € which must be added EUR 2,50 every 10 kg.

For shipments with destination Sardinia there is an additional charge of EUR 5.00. 

For shipments with destination Livigno there is an additional charge EUR 30.00 over customs fees. 

For deliveries in Venice and the smaller islands there is an additional charge EUR 10.00 every 100kg.

The shipping costs in the world are as follows:

The customers will be contacted by our staff for parcels to foreign destination weighing more than 50 kg.

The Zone 1 includes the following countries : Austria, Belgium Denmark , Vatican City , Germany, Liechtenstein, Luxembourg, Netherlands, Slovenia, Switzerland.The Zone 2 includes the following countries: Bulgaria, Estonia, France (excluding Corsica), England, Wales, Ireland, Latvia, Lithuania, Norway, Netherlands, Poland, Portugal (except Madeira and Azores), Slovak Republic, Czech Republic, Serbia, Spain (except Balearic and Canary Islands , Andorra, Ceuta, Melilla, Gibraltar), Sweden, Hungary, Montenegro.The Zone 3 includes the following countries: Albania, Cypro, Finland, British Isles, Scotland, Northern Ireland, Greece, Malta, Balearics, Turkey, Croatia, Moldova, Monaco, San Marino, Ukraine.The Zone 4 includes the following countries: Corsica, Greece Islands , Madeira, the Azores, the Canary Islands, Andorra, Ceuta, Melilla, Gibraltar, Egypt, Greenland, Iceland , Faroe Islands , Jersey, Macedonia, Svalbard and Jan Mayen .The Zone 5 includes the following countries: Afghanistan, Algeria, Angola, Antarctica, Antigua and Barbuda, Antilles, Netherlands Antilles, Saudi Arabia, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Belarus, Burma, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Chad, Chile, China, Cocos, Colombia, Comoros, Congo, South Korea, Ivory Coast, Costa Rica, Cuba, Dominica, Ecuador, El Salvador, the United Arab Emirates, Eritrea, Ethiopia, the Russian Federation, Fiji, the Philippines, Gabon, Gambia, Georgia, Ghana, Jamaica, Japan, Djibouti, Jordan, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Guinea, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Bouvet Island, Reunion Island, Christmas Island, Aland Islands, Cayman Islands, Cook Islands, Falkland Islands, Heard and McDonald Islands, Northern Mariana Islands , Marshall Islands, Solomon Islands, Turks and Caicos, US Virgin Islands, Israel, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Korea, Kuwait, Australia, Laos, Lesotho, Lebanon, Liberia, Libya, Macau, Madagascar, Malawi, Maldives, Malaysia, Mali, Isle of Man, Morocco, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, New Caledonia, New Zealand, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, French Polynesia, Puerto Rico, Qatar, Central African Republic, Dominican Republic, Rwanda, Western Sahara, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saint Lucia, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Syria, Somalia, Sri Lanka, South Africa, Sudan, Suriname, Swaziland, Tajikistan, Taiwan, Tanzania, Territories Palestinians, British Indian Ocean Territory, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen , Zambia, Zimbabwe.

Deliveries are made by courier in TIME WORKING therefore it is preferable to insert an address where there is always someone to collect, otherwise the package will go in storage resulting in late delivery and possible charges of custodial expenses.

The delivery of the ordered means at street level.

Upon delivery of the Products the Customer must check:

- The number of packages that were delivered is the same which is specified in the transport document;

- The packaging is intact and not altered even in the closing strip.

In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery putting the word "control commodity" on the delivery document received by courier.

Then must report any damage within 7 (seven) days of  the Products receipt in the manner prescribed by the operator chosen for the shipment and / or delivery.

In case the customer fails to collect the ordered products that are in storage at the warehouses of the courier within ten working days , Gruppo Ancona Srl company will cancel the purchase order because of the impossibility of delivery of the Products to the address specified by the customer when ordering , with a charge of shipping and custodial. The customer will still be refunded the amount already paid (minus shipping charges and custody / storage , if due ) within 14 days following the cancellation.

For ordering information the customer can use the following email address info@imac1977.com

Gruppo Ancona Srl company disclaims any responsibility for the non-delivery due to non-collection , misdirected or incomplete or other causes beyond their control .

In case of acceptance of the order it is noted that :

- On orders received before 12 a.m. on a business day , the shipment of goods is normally done on the same day ;

- For orders received after 12 o'clock a.m. the goods will be shipped the next business day ;

- If the order is carried out in a non-business day , the goods will be shipped on the next business day.

There may be exceptions in the case of force majeure . If the goods are not delivered to the inability of the customer to receive it, the latter will have to contact the courier or our customer service number.

Withdrawal right for the Consumer

Under Articles 52 and following of Legislative Decree number 206 of 2005 (known as the Consumer Code) if the customer is a consumer (i.e. a person who buys goods for purposes not related to his profession), he has the right to withdraw the purchase contract for any reason and without explanation. To exercise this right, the Customer must notify the Seller within 14 days from: 1. the date on which the customer or a third party other than the courier and indicated by the customer, acquired the physical possession of the goods;

2. the date on which the customer or a third party other than the courier and indicated by the customer acquired physical possession of the last product in the case of purchase of multiple goods ordered by the Customer through one order and delivered separately;

3. the date on which the customer or a third party other than the courier and indicated by the costumer acquired physical possession of the last lot or piece in the case of delivery of a good consisting of multiple lots or pieces.

The withdrawal notice may be provided by the Customer to the Seller submitting any explicit statement of the decision to terminate the contract and indicating the number of order associated with the purchase and the goods he wants to return, in case of purchase of more products with the same order.

For compliance with the deadline to be considered the date of sending and not receiving the notice of withdrawal.

The products for which it is exercised the right of withdrawal must be returned or delivered by the customer, at his own expense, to the seller or a third party authorized, without undue delay within fourteen days from the date the Customer has notified the Seller his decision to withdraw from the contract pursuant.

If the Seller fails to fulfill the relevant disclosure obligations to the right to the Customer's withdrawal, the withdrawal period expires twelve months after the end of the initial withdrawal period.

The valid exercise of the right of withdrawal, only to compliance with the terms and conditions referred to in the preceding points, is subject to the following conditions:

1. The goods must be returned intact and functioning, complete with all its parts and accessory equipment (eg cables, etc ...);

2. The right of withdrawal applies to product purchased in its entirety; Therefore, you can not exercise this right on only part of the purchased product (es .: accessories, software, attachments, etc. ...);

3. in the case of sales or promotional offers that provide for access to promotion or offer a purchase of products combined, the right of withdrawal may only be exercised by returning all goods to be purchased in combination, given the constraint dell'accessorietà of goods in sales over the first which they are associated;

4. the right of withdrawal doesn’t apply to audiovisual products or sealed software  when opened (including those attached to hardware).

Failure to comply with the conditions and terms of the above results in the loss to the Customer the withdrawal right.

Costs and expenses charged to the customer in case of exercised on the right of withdrawal

According to the law, the shipping costs for return of the asset are charged to the customer.

The expedition is under the responsibility of the customer until proven receipt in our warehouse.

If the goods are damaged during transport, Gruppo Ancona Srl company will inform the customer (within 5 working days of receipt of goods in its store), to enable him to file a timely complaint against the courier and to be refunded of the value of the products (if they are insured); in this case the products will be made ​​available to the customer for the return, while canceling the request for withdrawal.

Gruppo Ancona Srl company is not responsible in any way for damage or theft or loss of goods returned by uninsured shipments.When the goods arrive in the warehouse are examined for any damages not caused by transport.

If there is a decrease in the goods resulting from the handling of the same by the customer value not necessary to establish the nature, characteristics and functioning, Gruppo Ancona Srl company will may debit or curtail, if the reimbursement of the order price has not yet acted the amount to the customer.

Prejudice to any decreases in value of good and except as provided in the following paragraph, Gruppo Ancona Srl company will refund the customer the full amount already paid for the purchase of the goods, within 14 days from the day of return of the goods in its stores with the same means of payment chosen for the purchase or, if not possible deriving it, the bank provided by the customer. 

In case of revocation/invalidity of the exercise right of withdrawal, the goods remain at the headquarters of Gruppo Ancona Srl, available to the customer for collection at his expense.The right of withdrawal does not apply to the supply of customized goods; of goods which are liable to deteriorate rapidly; of sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health and were unsealed after delivery; of goods, after delivery, according to their nature, inseparably mixed with other goods.